Customer engagement is trending, and the driving force behind it is the evolving digital transformation. Everything is digital today, be it shopping or payments. Businesses who have placed customer engagement in the heart of their operations are the ones that are winning the race to success. Inclusion of well-defined digital transformation strategies has…
Customer engagement metrics are like the heartbeat of your business—they reveal the health of your relationships with your customers. If you don’t keep an eye on your customer, you will miss insights about the customer, which otherwise can help you orchestrate the customer journey, create campaigns, and make data-driven decisions. Did you know…
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