WhatsApp chatbots during the festive season help provide relevant information to the customers or participants and offer quick resolution time with high quality customer service. The reason for the quick rise of popularity of WhatsApp chatbots is that they give superior quality and real time customer service.
The latest technological advancements have had both the businesses and government organizations embracing this power messaging tool to reach a maximum number of people yet individually. More and more people are spending significant amounts of time on WhatsApp and other social media platforms and hence WhatsApp chatbots become a valuable tool for direct communication between the organizations and the people. 38 minutes is the average time that users spend on WhatsApp daily, and on an average a person opens WhatsApp daily 23-25 times, and an astonishing 100 billion WhatsApp messages are sent every day.
WhatsApp chatbots in 2025 are going to be very instrumental in spreading the joy during the festive season, and at the same time they will also act as a guide to people for finding the best deals, seeing the best sights, and attending the events they want.
WhatsApp chatbots during the festive season in 2025 will be widely used by
- Businesses reach the customer with offers, deals, and events about the festivals.
- Government organizations to give the necessary information to the citizens regarding traffic diversions, cracker shows, fetes, etc.
- By event organizers to help the audience book tickets, spread the news about the event, give event updates, etc.
WhatsApp chatbots are
- Voice and chat activated
- Omni-channel
- Offer advanced analytics
- Secure
- Multilingual
- 99% accurate with automation
- Flexible
- Multi-modal
- Pre-integrated with backends
- Powered by ability to transfer chat to a live agent
WhatsApp chatbots are software applications based on AI, NLP, and machine learning. Chatbots can help the users through the entire process from query to purchase without even having to visit the store or an office or have a lengthy discussion on a call.
Here are some benefits of using WhatsApp during the festive season in 2025:
Benefits of WhatsApp Chatbots in Festive Season in 2025
WhatsApp Chatbot are available 24/7 without exhaustion which makes them very popular for query resolution.
WhatsApp chatbots in 2025 will become more intuitive and facilitate quick communication in the consumer’s preferred language on a platform that they spend the most time on. Generative AI makes the responses more dynamic and accurate, building trust and transparency with the organization.
By employing WhatsApp chatbots during the festive season, the human resources can focus on more intricate tasks that require a higher degree of expertise, such as designing creative campaigns, crafting festive messages, and as such.
Another major benefit is the improved cashflow. People can pay their bills, make purchases, order gifts for their loved ones, and share more joy of the festive season with the streamlined payment processes through chatbots.
The conversational commerce offered by WhatsApp chatbots in 2025 is heralding an ear of smart festive shopping.
Here are top 8 festivals that will benefit from using chatbots
Top 8 Festival that will Benefits from using WhatsApp Chatbots
Mahakumbh 2025
The government has launched AI powered ‘Kumbh Sahayak’ what will also be integrated with WhatsApp. This digital companion will guide the devotees all through the Maha Kumbh festival in 2025. The chatbot will work in 10 languages and have interactive features with personalized responses in text and voice. The devotees will be able to learn about history, traditions, sadhus and akharas, key event locations, routes, parking, currency exchange, tourist help centers, accommodation option, and travel options.
Holi themed WhatsApp Chatbots
The colorful Holi campaigns on WhatsApp chatbots will reach the customers through vibrant images, videos, and messages in colorful languages offering special offers and discounts on products and services. These help in driving urgency and exclusivity. Another way to get the customer’s attention is include countdowns to the festival and offers. Post Holi feedback will also improve future campaigns, such as thank you messages.
Rio carnival, Brazil
Happening on 1-9 March, 2025, this famous festival will use WhatsApp chatbots to manage the crowd. Ticket bookings, FAQs, parade schedules, and real time updates, about the venue, all will be available on a simple chatbot window for all the consumers. Depending on the previous interactions, the chatbot will also be able to send reminders.
Fringe Festival, Edinburgh Scotland
This event is filled with acts and performances from all over the world. WhatsApp chatbots in 2025 will be leveraged to make the world’s largest art festival a huge success by adding artist registrations, show recommendations based on user preferences, recommending some out of the box events, and giving real time updates about events and locations and even the weather. This will save the attendees the trouble of navigating the complex schedules and programs.
Oktoberfest, Germany
Happening from September 21 to October 6, WhatsApp chatbots will help streamline the table reservations, guide attendees to beer tents, facilitate cashless payments using NFC and QR codes. Chatbots can also help with nearby staying arrangements or book transport.
Lantern Festival, Taiwan
This event happens every February 19th and lakhs of people gather every year to participate. The use of WhatsApp chatbots gives navigation assistance, information about local food stalls, performances, and local cultural guides. Tourists can use these experiences through the WhatsApp chatbot on their mobile devices easily.
Navratri festival, India
This festival spans over nine days and celebrates different things for each day. WhatsApp chatbots can be used by businesses and local groups to let everybody know about offers, the importance of the days, the type of fasting done, where to get the fasting food, events etc. it is also an excellent tool for maintaining logistics and emergency alerts.
Day of the Dead, Mexico
WhatsApp chatbot about the festival events offers details about histories, traditions, maps to key events, personalized itineraries, etc. It also helps the tourists find and purchase from local businesses and try out traditional foods.
WhatsApp chats can be very helpful in optimizing operations and also enhancing the participant experiences by giving instant information and enabling smooth transactions. A perfect example of how technology can celebrate tradition.
Conclusion
In 2025, WhatsApp chatbots are making festivals more convenient by handling ticketing, answering questions, and providing real-time updates. Whether it’s a music festival or a cultural event, these chatbots help attendees stay informed and enjoy a smoother experience. As technology grows, they will continue to improve how festivals are organized and enjoyed.
Read Also: Top 10 Benefits of WhatsApp Chatbots for eCommerce Success in 2025
Written by – Rajni Bhateja
I’m Rajni Bhateja, and I’m passionate about fostering positive work environments and cultivating employee growth. As the Head of HR and Employee Engagement, I’m dedicated to creating a supportive and inclusive workplace culture that encourages collaboration, innovation, and professional development. With a strong background in human resources and a keen eye for talent development, I strive to inspire and motivate teams to reach their full potential. Let’s connect and explore ways to build a brighter future together!
